Oceanus — Support
Updated: November 3, 2026
An AI guide to marine life, with a dive logbook for divers, snorkelers and fishermen.
Email: contact@lijordan.com — write any time; expect a reply within a few days.
Common questions
Do I need an account to use Oceanus?
No. Tap Continue without account to browse the catalog and identify species. Saving what you identify, the logbook, following other divers and the leaderboard need an account. You can sign in with Apple or Google on iPhone, and with Google on Android.
What is free, and what does Oceanus Premium add?
The catalog, the logbook and manual entries are free, and so is a set number of identifications — in total, not a daily allowance. Premium is a monthly or yearly subscription that removes that limit and the ads, shows similar species to compare with each result, imports dives from Garmin .FIT files and unlocks more styles for your diver card.
I bought Oceanus Premium and it is not unlocked.
Open Profile → Settings → Subscription and tap Restore Purchases, signed in to the same Apple ID or Google account you bought Oceanus Premium with. Premium belongs to that store account, so it does not move between iPhone and Android, and it is separate from Premium in the Telegram bot. If it still does not appear, email us with the date of purchase.
Oceanus named the wrong species, or found none.
Try again with a clearer photo, with the animal or plant large in the frame. Oceanus covers sea, river and lake species. With Premium, each result also shows the closest similar species, so you can compare. A wrong result can be deleted from your history.
Can I identify a photo from my gallery?
Yes: on the identification screen, choose a picture from your gallery instead of taking one. This also works if you denied Oceanus access to the camera; you can allow it again in your phone's settings.
Does Oceanus work offline?
Partly. The species catalog downloads the first time you open it, and after that you can browse it without a connection. Identification needs the internet, because the photo is processed by Google Gemini. If the catalog does not load, connect and open Profile → Settings → Data & Storage → Refresh Species Catalog.
How do I get my Garmin dives into Oceanus?
Import the dive's .FIT file: in Logbook, tap + and choose Add Log → Import from Garmin, then pick the file. FIT import is part of Premium, and it takes dive activities only, apnea and freediving included. Dives, snorkeling and fishing trips can always be logged by hand for free.
Can I move my logbook to a new phone?
Yes, if you are signed in. Sign in on the new phone with the same account, and your profile, identifications, favorites, logbook, gear, certifications and follows come back. App settings such as units and theme stay on the old phone, and Premium is restored separately (see above). An account created with Sign in with Apple cannot be used on Android.
Who can see my profile and logbook?
You decide in Profile → Settings → Privacy & Legal → Profile visibility: who can see your dive log and the species you have seen, from everyone to nobody, and whether you appear on the leaderboard. Leaving the leaderboard takes effect at its next daily update. Your name, photo and nickname stay visible to signed-in users; deleting your account removes the profile completely.
Why does Oceanus ask for my location?
Only for the sunrise, sunset, moon phase and tide card on your profile, and only after you turn on Profile → Settings → Conditions → Use location for conditions. Oceanus asks for your approximate location only, and the card is worked out on your phone; your location is never sent anywhere. If you denied access, allow it for Oceanus in your phone's settings.
Is the Telegram bot the same as the app?
No. The bot identifies species from photos you send in Telegram, but it is not linked to your Oceanus account. It has its own free identifications and its own Premium, paid with Telegram Stars; Premium in the app does not unlock the bot, and the bot's Premium does not unlock the app.
How do I delete my Oceanus account?
Sign in, open Profile → Settings → Account → Delete Account and confirm; the app may ask you to sign in once more first. Deleting the account does not cancel Premium: cancel it in your App Store or Google Play subscriptions. If you cannot use the app, email us from your account's email address and we will delete it within 7 business days.
Does Oceanus collect any data?
When you sign in, your profile, identifications, logbook and the rest of your account are stored with Google Firebase. The photos you identify are sent to Google Gemini to produce the result. Oceanus also collects usage analytics and crash reports so faults can be found and fixed, and shows ads to users without Premium. On iPhone, turning off Share usage data in Profile → Settings → Privacy & Legal stops both. The privacy policy says exactly what is collected and who processes it.
Safety
Species identification is for information and education only, and its results are not always accurate. Always be careful around marine life: some species are dangerous, and some are protected by law. Never handle or eat an animal or plant on the strength of the app alone, and do not use Oceanus in place of expert advice.